At BNP Paribas, we strive to provide our clients with the highest possible standards in service. If for any reason you are not entirely satisfied with our service, products or employees, please let us know. We value your feedback and endeavor to resolve your complaints fairly.
Who to contact:
Your assigned Relationship Manager, Desk Head or usual BNP Paribas contact person; or
Your correspondent Complaint handling unit;
- BNP Paribas Singapore Branch:
- BNP Paribas Singapore Branch (WM Business Line):
- BNP Paribas Securities Services Singapore Branch:
What is the process?
When we receive your complaint, we will write to you to acknowledge your complaint within 7 working days upon receipt and will investigate your concerns. We will aim to provide you a written interim or final response with our findings within 30 working days from the date of receipt.
If you have additional information or documents regarding your complaint, please provide them to us to assist in our investigation.
Financial Industry Disputes Resolution Centre Ltd (FIDReC)
Please also note that, individuals or sole-proprietors who are customers of the bank are given the recourse to refer a dispute to FIDReC if their disputes with the Bank are not satisfactorily resolved within 6 months from the date of the Bank’s final reply, for a dispute that remains unresolved or has not been resolved to the complainant’s satisfaction within 4 weeks of receiving it.
For details, please refer to their website at: https://fidrec.com.sg/website/index.html